[Shyam Steel Industries Limited] (“Company” or “we” or “our” or “us”) strongly recommends that all the users (“Customer/s” or “you” or “your”) read, understand and familiarize themselves with our shipping policy (“Policy”) prior to using any services of [https://shop.shyamsteel.com/] and any other mobile application, if any (“e-Portal”).   Our authorised dealer will ensure that the product(s) are delivered in the fastest possible time and in best condition. The shipping charges will be payable if your delivery location is more than 5 (five) kilometers from the authorized dealer’s location and will be collected separately by the dealer (if applicable).   The Policy is subject to change by the Company. Suitable announcements will be made on the e-Portal and it is the responsibility of every Customer to remain updated by visiting the e-Portal regularly. If Customer(s) do not wish to accept the revised Policy, they should not continue to use the services of e-Portal and inform us about the same on vinod@shyamsteel.com. Any claims against the Company and/or the e-Portal with subject to this Policy shall be governed by the laws of India and the courts at Kolkata shall have exclusive jurisdiction.

[Shyam Steel Industries Limited] (“Company” or “we” or “our” or “us”) is a company registered under the Companies Act, 1956 and having its registered office at Premises No. 03-319, DH-6/11, Action Area 1D, Street No. 319, New Town, Kolkata 700156, India. We own and operate [https://shop.shyamsteel.com/] and any other mobile application, if any (“e-Portal”) and are committed to protect the privacy and security of your Personal Data (defined below). We value your privacy and advise you to carefully read this Privacy Policy (“Privacy Policy”), so that you are aware of how, where and why we are using your Personal Data. We are committed to protect your Personal Data and keep it confidential. We make commercially reasonable efforts to protect your Personal Data from unauthorized access or disclosure. You agree that you have acceded to the terms of the Privacy Policy. In the event you do not wish to be bound by these terms, you have a choice, which is free from any form of coercion or undue influence, to not access the e-Portal. This Privacy Policy also applies to the services, products, software, application and platform (“Services”) provided by the Company. The Company respect the privacy of everyone who visits the e-Portal and is committed to providing the highest level of protection regarding the processing of all visitors to the e-Portal including clients’/customers’ personal data based on applicable laws.   This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of the Privacy Policy for collection, use, storage, disclose and transfer of sensitive personal data or information.  

1. Consent

We request you to carefully read this Privacy Policy and terms and conditions available on the e-Portal (which are deemed to be incorporated herein by reference) before sharing personal information with us. By visiting and/or accessing the e-Portal (or searching for any of the pages on our e-Portal), you explicitly consent and agree to the Privacy Policy laid out herein and by providing us your personal information yourself or by making use of the Services provided through the e-Portal, you hereby acknowledge for the collection, receipt, storage, use, processing, disclosure and transfer of your personal information in accordance with the provisions of this Privacy Policy. No liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of the information disclosed shall lie on Company nor will Company in any way be responsible to verify any information obtained from you. You authorise the Company to contact you via call or message or electronic mail or any other mode of communication regarding the Company’s products, services and promotional material and you hereby waive the right to disable such communication (by setting up a Do Not Disturb request with your telecommunications provider or otherwise).  

2. Information we may process (“Personal Data” or “Information”)

Personal Information: It includes your name, mailing address, phone number, email address, date of birth, credit card or debit card or other payment details, bank account number, financial information and any other details that may be requested by Company from time to time.   Non-Personal Information: Information (viz. type of internet browser and operating system used, domain name of the e-Portal from which you came, number of visits, average time spent on the site, pages viewed etc.) including information received from third parties and information collected through use of Company’s e-Portal, cookies or other similar tools, may be picked up automatically and without being explicitly provided by you, but during your interaction with the e-Portal.  

3. Collection and retention of Information

We collect Personal Data to provide better experience and Services to all our visitors. Your Personal Data processed by the Company are kept in a form which permits your identification for no longer than is necessary for the purposes for which the Personal Data are processed in line with legal, regulatory or statutory obligations. At the expiry of such periods, your Personal Data will be deleted or archived to comply with legal retention obligations or in accordance with applicable statutory limitation periods. We collect the following information of visitors:

1. When browsing on the e-Portal, the visitor may be required to provide the Information even if you choose not to make an account.
2. When you create your account, you provide your ‘personal information’ including name, address, mailing address, telephone number, email address and other financial and personal information. We also collect and store content you create, and content or document you upload.
3. We also collect information about the browser, applications, and devices you use.
4. We use analytic and reporting technologies to record non-personal Information such as internet domain and host names, internet protocol (IP) addresses, browser software, operating system types, clickstream patterns, and the dates and times that the e-Portal and Company Services are accessed.
5. When you use our Services, we can also collect information about your location, which can be determined by, among others, through GPS. The types of location data we collect depend in part on your device and accounts settings.
6. We also contract with several online partners to help manage, monitor and optimize our e-Portal and Company Services and to help us measure the effectiveness of our advertising, communications and how visitors use the e-Portal. We may use web beacons and cookies for the same.

 

4. Use of Information

We use your Information or Personal Data (intended purposes):

1. To provide our Services, enable you to purchase products from the e-Portal, process applications for products and services, carrying out the transactions you have requested for, enabling you to use the e-Portal and provide you information about our products and resolving glitches on the e-Portal including addressing any technical problem.
2. To maintain and improve our Services such as navigating the e-Portal and carrying out a transaction on the e-Portal.
3. To use Personal Data for analytics and measurement to understand the visitor.
4. For enabling payments and fund transfers with other financial institution.
5. For generating your profile/ account on the e-Portal.
6. To improve our e-Portal’s usability, to monitor and improving our e-Portal and its content and to evaluate the success of marketing campaigns and other activities.
7. To communicate or interact with you through e-mail address and contact number.
8. Improve the safety and reliability of our Services.
9. To prevent fraud and misuse.
10. To protect our and other participants interests.
11. For enforcing our rights against you or any third party and to establish, exercise or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings.
12. For internal business purpose, such as data analysis, research, developing new features, enhancing and improving the experience, identifying usage trends, etc.
13. To use and share your non- personal information with third parties with whom we have contractual relationship. For example, we may provide you with a link where you may share your content with another person.
14. To track your activity on our e-Portal and personalize and improve your experience.
15. To further share your personal information with marketing agencies and other businesses if we in our sole discretion understand that your information may be used to market the e-Portal or a product or service.
16. To comply with applicable local or foreign law, regulation, policy, voluntary codes, directive, judgement or court order, as well as any contractual obligation pursuant to agreements between the Company and any authority, regulator or enforcement agency or body or any request coming from said entities.
17. For using cookies and beacons, tags and scripts to analyse trends, administer the e-Portal and track the visitor movement around the e-Portal, including gathering demographic information about our visitor base. Cookies are also used for statistical data, such as pages frequently visited, what is downloaded and address of sites visited immediately after coming to our e-Portal.
18. For any other purpose with your consent.

 

5. Disclosure of Information

Company reserves the right to disclose your Information for the purposes stated in this Privacy Policy and to the persons stated below.

1. Disclosure to successors: We may disclose your Information to any successor-in-interest of ours, such as a company that acquires us. In the event Company goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your Information will likely be among the assets transferred. You will be notified via email or by a notice on our e-Portal of any such change in ownership or control of your Information.
2. Disclosure to third party service providers and online partners: We may contract with various third parties who help us provide, maintain and improve the e-Portal and the Company Services. We also contract with several online partners to help manage, monitor and optimize our e-Portal and the Company Services and to help us measure the effectiveness of our advertising, communications and how visitors use the e-Portal. We will use commercially reasonable efforts to prevent such third parties from disclosing your Information, except for the purpose of providing Services in question. We cannot guarantee that such third parties will not disclose your Information. In no circumstances, Company shall disclose data in relation to your personal identification numbers, passwords, code numbers, bank account numbers, credit card numbers, expiry dates, CVV numbers, encryptions, cookies and other such electronic details.
3. Disclosure of non-personal Information: We will disclose non-personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may opt-out of the sharing of this information by mailing the grievance redressal officer. However, it cannot be easily used to identify you personally.
4. Disclosure pursuant to legal requests and regulatory requirements: We may also share information to comply with, any applicable law, regulation, legal process or governmental request; or for the purposes of limiting fraud; or in connection with an audit or the sale of Company to a third party.

 

6. Access and control of Personal Data

Subject to applicable law, regulations and/or industry guidelines, you may have the right to invoke a data subject right in relation to your personal data being processed by the Company. The Company may be allowed by law, in particular in case of excessive or manifestly unfounded request, to charge a fee for fulfilling your request, subject to applicable conditions. The Company shall provide information on action taken on a request pertaining to the Data Subject Rights without undue delay and in any event within 1 (one) month of receipt of the request. That period may be extended by 2 (two) further months where necessary, taking into account the complexity and number of the requests. The Company shall inform the data subject of any such extension within 1 (one) month of receipt of the request, together with the reasons for the delay. To invoke your data subject rights, please use the data subject right request form or send an email to Grievance Redressal Officer (for contact details refer to the last part of this Privacy Policy).  

7. Security and protection of Information
   1. We have implemented appropriate physical, electronic, procedural and managerial procedures to safeguard your information against loss, unauthorized access, misuse or modification.
   2. We require any third parties processing your information to implement the same levels of protection with respect to your data. We strive to use commercially acceptable means for protecting your information. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
   3. We store data in password-protected servers with limited access to the employees and other personnel consultants on a need to know basis.
   4. In order to make every effort to ensure that the visitor’s experience at the e-Portal is secure, Company uses encryption technology to protect the visitor against the loss, misuse or alteration of the personal Information. Your payment information such as your credit card/ debit card number, credit card/ debit card expiry date, your cvv number, etc. are protected through the use of encryption technology.
   5. Access to your online account on the e-Portal is password protected, you are solely responsible for maintaining the confidentiality of that password. To ensure the safety of your personal information, you are advised against sharing your user name and password with anyone.
   6. Company stores and process all data relating to its activities and participants on hardware located within India.

 

8. Cookies
   1. Cookies are alphanumeric identifiers with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the e-Portal that you visit and are stored on your computer, mobile, tablet or any other gadget which will help the e-Portal to recognise your device the next time you visit. Please note, a cookie in no way gives us access to your computer. Our e-Portal uses these cookies to collect information and to improve our Service. You can accept the cookies to be placed on your browser by clicking on the ‘Allow Cookies’or ‘I Agree’ button. You can find out more about which cookies we are using or switch them off in settings. If you select Allow Cookies or I Agree as mentioned above, at any time you also have the option to change/control your cookies through your browser settings.
   2. Some cookies and other technologies may serve to recall personal information previously indicated by you. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features of the e-Portal.
   3. Other e-Portal may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we shall not be held responsible or liable. We encourage you to read the privacy policies of all external sites.
   4. Generally, our cookies perform three different functions: (i) enabling our e-Portal to function properly: some cookies are essential for the operation of our e-Portal. For example, we use cookies to ensure that you are shown the correct webpages for your location, or to identify when we have broken links or other technical issues with the e-Portal; (ii) analysing visitor behaviour: we may use cookies to analyse how our visitors use our e-Portal and to monitor e-Portal This allows us to provide a high quality experience by making sure that our content and layout remains relevant to you. For example, we use cookies to keep track of which pages and links are most popular and which are not providing the information that’s required by our visitors; and (iii) optimising and personalising: cookies are also used to optimise the webpages that you visit, and to personalise the content that we show you across all our digital assets, based on what we understand about your requirements.
   5. You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on our e-Portal will not function properly. If you would prefer not to accept cookies you can either: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or (ii) set your browser to automatically not accept any cookies. You can manage cookies in the privacy settings of the web browser you are using. Please note that if you use your browser settings to block all cookies, you may not be able to access parts of our or others’ websites.

 

9. Social Media

The Company operates channels, pages and accounts on some social media platforms to inform, assist and engage with employees, vendors and clients/customers. The Company monitors and records comments and posts made on these platforms about the Company in order to improve its products and services. Please note that you must not communicate to the Company through such social media platforms the following information:

1. confidential personal data, including any information regarding your financial situation, bank account details, transactions, etc.
2. sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number; and
3. excessive, inappropriate, offensive or insulting information towards individuals.

  The Company is not responsible for any information posted on those platforms other than the information posted by its employees on its behalf. The Company is only responsible for its own use of the Personal Data received through such platforms.  

10. Review and update

You can access the Personal Information you have provided to us by logging into your account. You can reach out to us at vinod@shyamsteel.com to update your password, email, address, phone number or bank account information at any time. We will respond to your request within a reasonable time.   We will retain your information for a minimum of 7 (seven) years and as long as needed to provide you Services, comply with our legal obligation, resolve disputes, conduct analysis, audits, or to enforce our agreements or as otherwise required by law.  

11. Third-party links

The e-Portal may contain certain advertisements/hyperlinks to other websites, applications, content or resources. However, we do not have any control over such websites, their privacy practices or the content of the links, and therefore we have no responsibility or liability for the manner, in which these organizations that operate such websites/links may collect, use or disclose, secure and otherwise treat your Personal Information. These links to third party websites are provided only for your convenience, and as such, you may access them at your own risk. We shall in no way be responsible or liable for any loss or damage, which you may incur in dealing with third party websites/links that are linked to our e-Portal.  

12. Opt Out

In case you have provided us with your e-mail or any other contact details on our e-Portal or otherwise, we may send you notifications regarding certain promotions, or regarding the Services being availed by you, etc. However, in case you wish to stop receiving them, we provide you with an option to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general by emailing us at vinod@shyamsteel.com.  

13. Indemnity

You undertake to indemnify and keep Company and/ or its directors, employees, agents, dealers, etc. harmless, and any other third party relying on the information provided by you in the event you are in breach of this Privacy Policy.  

14. Severability

If at any time during the subsistence of this Privacy Policy, any provision, condition, term or undertaking is or becomes illegal, void, invalid, prohibited or unenforceable in any respect, the same shall be ineffective to the extent of such illegality or enforceability without invalidating in any manner whatsoever the remaining provisions hereof or thereof.  

15. Amendment

We reserve the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you updated about changes made. Your continued use of the Services provided by Company after any changes, shall be deemed to be your acceptance of such changes.  

16. Grievance Redressal

In compliance with Information Technology Act, 2000 and the rules made thereunder, the grievance redressal officer of Company for the purpose of this Privacy Policy shall be:

1. Grievance Redressal Officer Name: Mr. Vinod Jain
2. Email Address: vinod@shyamsteel.com
3. Contact number: 9903944020

  In case you have any questions, comments or concerns about this Privacy Policy or wish to exercise any of the above mentioned rights, you can contact at vinod@shyamsteel.com.

  [Shyam Steel Industries Limited] (“Company” or “we” or “our” or “us”) strongly recommends that all the users (“Customer/s” or “you” or “your”) read, understand and familiarize themselves with our return policy (“Policy”) prior to using any services of [https://shop.shyamsteel.com/] and any other mobile application, if any (“e-Portal”). The following Policy applies to items/ products purchased online from the Company’ authorised dealer(s) through e-Portal, after the material/ product(s) have been dispatched by our authorized dealer(s):

1. The order once placed cannot be returned except in the circumstances that the order quantity differs from what has been ordered by the Customer. The request shall be raised by the Customer by calling at our toll-free number, 1800-120-4007 (for Bengal) or 1800-102-4007 (for Rest of India). The material/ product(s) will be replaced only in the case it is received in the same form as it was delivered by our authorized dealer(s).

2. The Policy is subject to change by the Company. Suitable announcements will be made on the e-Portal and it is the responsibility of every Customer to remain updated by visiting the e-Portal regularly. If Customer(s) do not wish to accept the revised Policy, they should not continue to use the services of e-Portal and inform us about the same on vinod@shyamsteel.com

3. Any claims against the Company and/or the e-Portal with subject to this Policy shall be governed by the laws of India and the courts at Kolkata shall have exclusive jurisdiction.

 

  [Shyam Steel Industries Limited] (“Company” or “we” or “our” or “us”) strongly recommends that all the users (“Customer/s” or “you” or “your”) read, understand and familiarize themselves with our cancellation policy (“Policy”) prior to using any services of [https://shop.shyamsteel.com/] and any other mobile application, if any (“e-Portal”). The following Policy applies to item(s)/ product(s) purchased online from the Company’ authorised dealer(s) through e-Portal. In case the order has been placed through e-Portal:

1. The order can be cancelled by the Customer within 24 (twenty-four) hours of placing the order through the toll-free number of the Company at [1800-120-4007 (for Bengal) or 1800-102-4007 (for Rest of India)] or before the order is dispatched from the dealer’s outlet, whichever is earlier.
2. In case the cancellation request has been accepted, the amount will be refunded via the original source of payment within a period of 2-4 weeks as a result of our internal clearances and banking procedures.
3. No refund shall be processed for the reason that the incorrect information or data has been entered by the Customer. The Customer agrees to be utmost careful while providing any information to the e-Portal and must re-check the information filled before placing and confirming the order. Any request for change can only be made within 1 (one hour) of placing the order with the Company with the customer care by e-mail at vinod@shyamsteel.com or by calling at 1800-120-4007 (for Bengal) or 1800-102-4007 (for Rest of India)].
4. Please note that there may be certain orders that we are unable to accept and must cancel for reasons beyond our control. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever. If your order is canceled after your bank account has been charged, the said amount will be reversed back in your bank account.
5. You agree that the display picture for the product(s) listed for purchase by the Customer are for reference purpose only and the e-Portal will try to deliver the product ordered in an as-is condition as displayed on the e-Portal. No refund shall be issued on such grounds.
6. The Policy is subject to change by the Company. Suitable announcements will be made on the e-Portal and it is the responsibility of every Customer to remain updated by visiting the e-Portal regularly. If Customer(s) do not wish to accept the revised Policy, they should not continue to use the services of e-Portal and inform us about the same on vinod@shyamsteel.com.
7. Any claims against the Company and/or the e-Portal with subject to this Policy shall be governed by the laws of India and the courts at Kolkata shall have exclusive jurisdiction.

Shyam Steel Industries Limited (“Company” or “we” or “us” or “our”) is a company engaged in the business of manufacturing and supply (both online and offline) of TMT bars and its allied products, inclusive but not limited to TMT clip bars, wires, nails, bricks etc. having its website at [https://shop.shyamsteel.com/] with any sub domain thereof, mobile applications or other present or future electronic modes (“Site”) for connecting its users/visitors (“Customer/s” or “you” or “your” or “yourself”) with the Company.   These terms and conditions (“Terms”) along with the privacy policy set out at  (“Privacy Policy”), together constitute the agreement between the Customer(s) herein and the Company, governing usage of the Site by the former (“Agreement”) and are legally binding. The Customer(s) may freely browse through the Site in order to purchase the products of the Company. By accessing the Site, registering or any other means of usage herein, the Customer shall be deemed to have read and agreed the terms of the Agreement without requiring any other express, implied or other consent requirement in writing or otherwise.   The Company reserves the right to add, modify, amend, cancel, limit, vary or change, either wholly, or in part, at any point in time, the Agreement including these Terms, without prior notice. Further, Company reserves the right to withdraw, suspend, alter, modify, change or vary the Site, the Site features, the Site content or parts thereof, at its sole discretion, without prior notice. All modifications/amendments to the Terms will be posted on the Site and will become effective immediately upon such posting on the Site. Your continued use of the Site after such change or modification shall be deemed to be your agreement to the revised/modified Terms. Please review these Terms regularly to remain informed of any change. If you do not agree to these Terms, please discontinue using this Site immediately.

1. Eligibility

The Customer hereby represents and warrants that he/ she:

1. is at least 18 (eighteen) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Agreement;
2. have the right, authority, and capacity to enter into and to fully abide by all of the terms and conditions of this Agreement, as far as age, jurisdiction, laws of land, etc. are concerned; and
3. agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding the use of the Site including purchase of products.

 

2. Term and Termination

This Agreement shall remain in full force and effect while you purchase the product(s) or are a Customer on the Site. The Company may terminate your use of/access to the Site, services, products, software, application and platform (“Services”) (either case, in whole or part), in its sole discretion, at any time, without warning or notice to you. This Agreement is effective unless and until terminated by either you or the Site. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. The Site may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability upon the Site and/ or the Company. Upon any termination of the Agreement by either you or the Site and/ or the Company, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Agreement or otherwise. Any such termination of the Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the Agreement.  

3. Acceptance of Terms

By using this Site, you agree to the Terms that the Company has provided. If you do not wish to agree to these Terms, please refrain from using the Site. In the Site, the Company provides end users with access to purchase various product(s) of the Company. If this Terms conflicts with any other document, the Terms will prevail for the purposes of usage of the Site. If you do not agree to be bound by this Terms and the Privacy Policy, you may not use the Site in any way.  

4. Registration and Customer Profile
1. In order to avail of and use the Services, you are required to register on the Site. As a part of registration process, you agree to provide update, complete, and accurate information to the best of your knowledge and update this information as required to keep it current, complete and accurate. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us. By accessing and/or completing the online registration process on the Site and by creating a Customer Profile, Customer confirms its acceptance of the Agreement.
2. You will be denied access to the Site if any information provided by you is found to be untrue, inaccurate not current or incomplete or we reasonably suspect that such information is untrue, inaccurate, not current or incomplete. In such case the Company may at its sole discretion, suspend your membership for indefinite period or even terminate your membership.
3. You agree and understand that Services on the Site are supported by advertisements and you grant the Company a right to disclose the aggregate registration data to third parties in connection with marketing of the Services. Furthermore, you agree and grant the Company a right to use your individual registration data to provide for targeting of advertisements and other service offers to you.
4. You shall notify to our customer support department of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password.
5. Any information received from you by us for the purpose of: (1) registration or (2) buying or listing process shall be deemed to mean “your information”. Your Information will be protected in accordance with our Privacy Policy (which is deemed to be incorporated herein by reference). You are under contractual obligation to maintain the confidentiality of your account, username, password, email address, contact details, mobile number and one-time password, if any. You accept responsibility for all activities that occur under your account or password. The Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
 
5. Online Market Place and Services
You agree, understand and acknowledge that the Site is an online e-commerce market place, a platform enabling the Customers to buy any product listed on the Site by observing and adhering to the Terms as prescribed on the Site including product specific terms. You further agree and acknowledge that the Company through the Site facilitates and provides online internet based platform to Customers to purchase products or avail Services invoiced through the Company’s authorised dealer. You further agree, understand and acknowledge that the Site and/ or the Company is not liable for any sale and purchase of goods/products listed on this Site. The Site and/ or the Company shall neither be responsible nor liable to mediate or resolve any disputes or disagreements (if any) between the Customers and/ or the Company’s authorised dealer.  
6. Payment Process
The Site does not provide any payment gateway. Once you place the order through this Site, your order will be on pending status. While placing your order, you can choose Cash on Delivery option or transfer payment online directly in Company’s Bank Account mentioned in the Order Confirmation page (https://shop.shyamsteel.com/payment/) through RTGS or NEFT.  
7. Pricing
While the Site strives to provide accurate product and pricing information, pricing or typographical errors may occur. The Site cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, the Site shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is incorrectly priced, the Site may, at its sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and the Site will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that the Site accepts your order, the same shall be debited to your bank account and duly notified to you by email that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered through the Site. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your bank account.  
8. License and Site access
The Company grants you a limited license to access and make personal use of the Site. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any content available through the Site, uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party). You may not bypass any measures used by the Company to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by the Company. By using this Site and by accepting to agree to these Terms, you also agree that you shall not hack or otherwise hire some third party to hack the site or use any other unauthorized means without a written consent of the Company and access any third party information. By using this Site you agree that you will hold all any information received by you during your interaction with this Site or any other Customer(s) of this Site in the strictest confidence and shall not disclose or use the information obtained by you by accessing this Site. You shall in such an event be liable of a criminal offence and the Company shall institute appropriate legal proceedings to claim damages.  
9. Impermissible use of Site 9.1 The Customer(s) of this Site shall not host, post, comment, modify, publish, transmit, update or share any content that is inappropriate. Without limiting the generality of the foregoing, the following is a partial list of the types of content that Company deems to be inappropriate:
1. Content belonging to another person and to which a Customer does not have any right to;
2. Content that infringes intellectual property of any party;
3. Content that contains nudity, violence, or offensive subject matter or contains a link to an adult website, blasphemous, obscene, pornographic, paedophilic, invasive of another’s rights including but not limited to rights of celebrity, privacy and intellectual property, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
4. Content that includes racially, ethically, or otherwise objectionable language;
5. Content that is libelous, defamatory, or otherwise tortious language;
6. Content shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever;
7. Content that violates any law for the time being in force;
8. Content that offer unauthorized downloads of any copyrighted or private information; and
9. Content that impersonates another person or entity or falsely states or otherwise misrepresents your affiliation with any individual or entity.
 
10. Opt-out
• 10.1 If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personal information that we have collected about you, you can opt-out anytime by sending an e-mail about your request to vinod@shyamsteel.com.
• 10.2 In case any Customer wish to get deleted his/her account with Company, it may be made specific request and the account shall be deleted only after satisfying the conditions, as may be determined by Company. Company, at its sole discretion, can preserve the Customer’s information for such longer period, as it may be desire.
 
11. Third party interaction and links to third party sites
    • 11.1 The Site may contain links to other third party websites which are not owned, operated or endorsed by Company and you hereby release and discharge the Company Indemnified Parties from any and all claims, losses and damages arising out of the use of, or inability to use, or access such third party websites or links. Company hereby disclaims all liability or responsibility for the content hosted or information provided by you/collected from you by such third party websites. You are advised to review the terms and conditions of such third party websites carefully before visiting, accessing, using or availing of the services of such third party websites.
 
• 11.2 Correspondence, advertisement, purchase or promotion, including the delivery and the payment for goods, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, pertaining to such third party website is solely between you and the applicable third party and is at your sole risk. Company shall not be responsible or liable in any manner whatsoever for transactions, information provided by / collected from you and interaction with such third party websites and/ or any losses sustained in that regard.
 
12. Confidentiality
Company and you hereby agree to keep any data (“Confidential Information”) confidential and shall not disclose such data without the consent of the other party except pursuant to an order of any court or government authority, in performance of this Agreement by Company, or when the parties independently obtain such data from a third party.  
13. Intellectual Property and Ownership
Except for the content submitted by the Customer(s), all content on this Site and/ or Services or other incidental services thereto, are protected by copyright, trademark, patent, trade secret and other intellectual property laws of India. You acknowledge that the Site and any underlying technology or software on the Site or used in connection with rendering the Services are proprietary information owned or duly licensed to Company, except where it is indicated otherwise. You are prohibited to post, modify, distribute, create derivative works or reproduce any of the content, software, marks, logos, and/or materials available on the Site in whole or in part except as expressly allowed under the Terms.  
14. Entire Agreement and Waiver
This Agreement constitute the entire agreement between the Company and you and supersede all prior agreements and understanding, oral and written and if any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. The Company’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.  
15. Governing Law, Jurisdiction and Dispute Resolution
The use and access to the Site and this Agreement and all questions of its interpretation shall be governed in accordance with the laws of India. The Courts at Kolkata shall have exclusive jurisdiction in any proceedings arising out of this Agreement.   Any dispute or difference arising in interpretation or otherwise, of any terms of this Agreement between the parties hereto, the same shall be referred to a sole arbitrator who will be appointed by the Company and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be Kolkata. The language of arbitration shall be English.  
16. Limitation of Liability & Disclaimer of Warranties
    • 16.1 The Customer acknowledges and agrees that the Services are provided on an “AS IS” condition without warranty of any kind, express, implied, statutory or otherwise. You must bear the risks associated with the use of the Site. The Company any subsidiary, affiliate, director, officer, employee and agent expressly disclaims any and all implied or express warranties to the maximum extent permitted by applicable law in connection with the Services. No advice or information, whether oral or written, obtained by you from the Site or Services shall create any warranty not expressly stated in the Terms.
 
• 16.2 Without prejudice to the generality of the section above, the total liability of the Site and/ or the Company to you for all liabilities arising out of this Agreement be it in tort or contract is limited to the value of the product ordered by you.
 
• 16.3 The Site, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, the Site and/ or the Company takes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
 
• 16.4 This Site is controlled and operated from India and the Company makes no representation that the content, information or materials made available herein are appropriate or will be available for use in other locations.
 
• 16.5 The Company reserves the right to introduce and initiate new features, functionalities and components to the Site and/or change, alter, modify, suspend, discontinue or remove the existing ones without any prior notice to you. The Company may also prescribe certain limits on the use of the Site and/or Services or storage of Customer content or Company content at its sole discretion without any prior notice to you while at all times complying with the Privacy Policy. In consideration for the Company granting you access to and use of the Site and Services, you agree that the Company and its third party providers and partners may place such advertising on the Services or in connection with the display of Customer content or Company content, or information from the Services, whether submitted by them or others.
 
• 16.6 You agree that the Company shall have no responsibility for any damages suffered by you in connection with this Site or any content contained therein or any damage suffered in the event of default or misrepresentation by any other user of this Site.
 
• 16.7 You also represent that you have not ever been accused to any fraud, misrepresentation or default in repayment of any claims or monies to any third party whether a financial institution or not. You also represent that there are no outstanding disputes in connection with your moral turpitude or financial status.
 
• 16.8 IN NO EVENT SHALL THE COMPANY, ITS SUBSIDIARIES, EMPLOYEES, OFFICERS, AFFILIATES, DIRECTORS, AGENTS, SUPPLIERS, SHAREHOLDERS, NON EXECUTIVE DIRECTORS OR DEALERS INVOLVED IN CREATING, PRODUCING, TRANSMITTING OR DISTRIBUTING PRODUCTS ON THIS SITE, ASSOCIATED WITH COMPANY SITE SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF USE, DATA OR PROFITS (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, OR ANY OTHER INTANGIBLE LOSSES, EVEN IF YOU OR ANY THIRD PARTY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
 
• 16.9 YOU SPECIFICALLY ACKNOWLEDGE THAT COMPANY SHALL NOT BE LIABLE FOR CUSTOMER CONTENT OR FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU ALSO ACKNOWLEDGE THAT COMPANY SHALL NOT BE LIABLE FOR ANY SHORTAGE OR NON-FULFILLMENT OF SERVICES ON THE SITE AND UNAVAILABILITY OF SERVICES DUE TO ANY INABILITY, DELAY OR FAILURE ON PARTY OF THE DEALERS.
 
17. Indemnity
    • 17.1 You agree to indemnify and hold the Company and its officers, directors, agents, subsidiaries and employees (“Company Indemnified Parties”) harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this Terms, or arising out of your use or misuse or access to Site, service, content or otherwise, or your violation of any law or the rights of a third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this Terms or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Terms.
 
• 17.2 The Customer acknowledge that the Company is not obligated to perform any act or obligation for them and that it is only a service provider to them that facilitates the transaction between the Customer and the dealer(s) or act an agent for the authority provided. In case of any loss or damage to the Company due to their action or inaction, the Customer and the dealer(s) shall, jointly and severally, indemnify the Company.
 
18. Force Majeure
The Company is not liable for failure to perform any of its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, epidemic, pandemic or other natural disaster), war, invasion, act of foreign enemies, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout, robbery, theft of data or any interruption or any failure of electricity or server, system, computer, internet or telephone service or any other act beyond the control of the Company.  
19. Information Gathered and Tracked
By accessing this Site, you hereby agree and understand that your internet protocol (“IP”) address, device used to access the Site and other demographics will be logged and recorded. If you choose to register and create a Customer profile on our Site, we will collect and store such information (including personal information) as specified above. All information collected from you, including information submitted for the registration of a Customer profile, is subject to our Privacy Policy. We may collect further information from you if you wish to receive certain services available on our Site, which information will be requested for at the time you choose to avail of such services. We guarantee that personal information about Customer(s) will not be provided to any third party without Customer consent.  
20. Severability
If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.  
21. Amendment and Assignment
The Company reserves the right to make changes or alter the contents of Site or services provided by the Company at our sole discretion, without any prior notice. You may not assign your rights and obligations under these Terms without the prior written consent of the Company. The Company may assign its rights and obligations to a third party upon issuing written notification via an announcement on the Site.  
22. Infringement Notification
    • 22.1 If you believe in good faith that any content or material posted or otherwise made accessible on this Site, violates these Terms, or is prohibited or restricted by applicable laws, rules and regulations, or violates your proprietary rights, or is abusive or threatens and harms other users of this Site, please compile the following information and email it to vinod@shyamsteel.com; and which email shall contain the following information:
      1. a clear identification of the allegedly prohibited/unlawful/abusive material on the Site (with specific URL reference);
      2. your contact details: name, address, e-mail address and phone number;
      3. in case of an alleged violation of proprietary rights (including copyright, trade-mark or privacy rights), a statement that you believe, in good faith, that use of proprietary material allegedly infringed on Site is not authorized by you or your agent or law;
      4. a statement that you believe, in good faith, that such material is prohibited/unlawful/abusive; and
      5. a statement that the information provided in the notice is accurate, and under penalty of perjury and that the signatory is authorized to act on your behalf.
 
• 22.2 The email notification provided by you under this clause shall be executed by your electronic signature or the electronic signature of the person directly affected by the violation of these Terms by the content.
 
• 22.3 In such an event, the Company may contact you for any further information and reserves the right to determine, at its sole discretion, whether such content violates these Terms or is otherwise abusive/prohibited/unlawful, and may take such action it deems appropriate. If you resort to any mala fide use of the notification process set out above, the Company reserves the right to restrict your access to the Site.
 
23. Contact us
If any Customer has any grievances, questions, comments and requests regarding the Privacy Policy and these Terms, the Customer should address it to the grievance redressal officer at vinod@shyamsteel.com. Please also contact us at this address if you would like to update or amend any of your information which you have sent us. Please report any abuse or violations of these Terms to us by emailing at vinod@shyamsteel.com.