Return Policy

[Shyam Steel Industries Limited] (“Company” or “we” or “our” or “us”) strongly recommends that all the users (“Customer/s” or “you” or “your”) read, understand and familiarize themselves with our return policy (“Policy”) prior to using any services of [] and any other mobile application, if any (“e-Portal”).

The following Policy applies to items/ products purchased online from the Company’ authorised dealer(s) through e-Portal, after the material/ product(s) have been dispatched by our authorized dealer(s):

  1. The order once placed cannot be returned except in the circumstances that the order quantity differs from what has been ordered by the Customer. The request shall be raised by the Customer by calling at our toll-free number, 1800-120-4007 (for Bengal) or 1800-102-4007 (for Rest of India). The material/ product(s) will be replaced only in the case it is received in the same form as it was delivered by our authorized dealer(s).
  1. The Policy is subject to change by the Company. Suitable announcements will be made on the e-Portal and it is the responsibility of every Customer to remain updated by visiting the e-Portal regularly. If Customer(s) do not wish to accept the revised Policy, they should not continue to use the services of e-Portal and inform us about the same on
  1. Any claims against the Company and/or the e-Portal with subject to this Policy shall be governed by the laws of India and the courts at Kolkata shall have exclusive jurisdiction.


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